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Protect the live session
If a game is active, keep the current plan visible and avoid clearing app data.
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Identify the boundary
Check whether the issue is the device clock, connectivity, Google Play account, purchase state or saved plan.
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Use the support path
Record the app version and a privacy-safe description. Never send purchase tokens, player details or signing material.
Guide · 5 minutes
Troubleshoot calmly
Separate device, Play, network and game-plan issues before changing anything important.